Terms & Conditions
Last updated: 4 May 2026
These General Terms and Conditions (“Terms”) govern all orders placed through the website infinytree.com, operated by:
Deltalivings Korlátolt Felelősségű Társaság
Podmaniczky utca 19. 3. em. 21. ajtó
1065 Budapest, Hungary
Email: info@infinytree.com
Hungarian Tax Number: 32214460-2-42
EU VAT Identification Number: HU32214460
Company Registration Number: 01-09-412390
By placing an order on the website, you agree to these Terms. Please read them carefully before making a purchase.
1. Scope and Definitions
These Terms apply to all contracts concluded between Infinytree, operated by Deltalivings Kft. (“Seller”, “we”, “us”, “our”), and the customer (“Buyer”, “you”, “customer”) through our online shop.
The Buyer may be:
A consumer, meaning a natural person acting outside their trade, business or profession; or
A business customer, meaning a person or entity purchasing in connection with a trade, business or profession.
Deviating terms of the Buyer are not recognised unless expressly accepted by us in writing.
2. Products
Infinytree sells artificial botanical pieces, including artificial trees, plants and floral arrangements.
Our products may be offered as:
Standard products, meaning products sold without individual configuration; or
Configured artificial tree compositions, meaning products individually assembled and finalised after the order based on the customer’s selected configuration.
For configured artificial tree compositions, the customer selects the tree colour and the planter / pot, and may also select other available configuration options during the order process. The final composition is assembled, prepared and finalised after the order according to the customer’s selected configuration.
Each Infinytree piece may be unique and may slightly differ from the images shown on the website. Variations in trunk shape, foliage distribution, planter appearance, texture, arrangement and overall dimensions may be inherent to the product and assembly process. Such variations do not constitute defects unless the product materially differs from the confirmed order specification.
Product photographs serve as representative samples. They do not constitute a guarantee of identical appearance unless expressly stated otherwise.
3. Order Process
The ordering process generally consists of the following steps:
The customer selects a product on the website.
For configured products, the customer selects the required configuration options, including tree colour and planter / pot.
The customer adds the product to the cart.
The customer provides billing and delivery details.
The customer reviews the order summary, including product price, VAT, shipping costs and total payable amount.
The customer accepts these Terms and the applicable privacy information.
For configured products, the customer must acknowledge the mandatory checkout notice regarding individual assembly and exclusion of the statutory 14-day withdrawal right.
The customer places the order by clicking the order button, such as “Place Order” or an equivalent button.
The customer completes payment using one of the payment methods displayed at checkout.
Before placing the order, the customer is responsible for checking that all order details, delivery details and selected configuration options are correct.
4. Contract Conclusion
The presentation of products on our website does not constitute a binding offer by the Seller. It is an invitation for the customer to submit an order.
By clicking the order button, the customer submits a binding offer to purchase the selected product under these Terms.
After the order is placed, the customer may receive an automated email confirming receipt of the order. This automated confirmation only confirms that the order has been received by our system; it does not yet constitute acceptance of the order unless expressly stated otherwise.
A binding sales contract is formed when we accept the order by email, confirm dispatch, or deliver the product.
We reserve the right to refuse an order, in particular if:
The product is unavailable;
The selected configuration cannot be fulfilled;
The delivery address is outside our delivery area;
Payment is not successfully completed;
The order contains obvious errors;
The order appears fraudulent or abusive.
If we cannot accept an order after payment has already been made, we will refund the amount paid without undue delay.
5. Configured Products
Configured artificial tree compositions are assembled and finalised after the order based on the customer’s selected options.
The customer acknowledges that the selected configuration forms an essential part of the order. This may include, in particular:
Tree colour;
Planter / pot type;
Planter / pot colour or finish;
Size or arrangement options, where available;
Any other product options displayed during checkout.
The selected configuration is stored together with the order record and may be included in the order confirmation email.
Once the order for a configured product has been accepted and the assembly / finalisation process has started, changes to the configuration are only possible if expressly accepted by us in writing.
6. Prices, VAT and Payment
6.1 Prices
All consumer-facing prices displayed on the website are shown in Euros (€) and include the applicable Value Added Tax (VAT), unless expressly stated otherwise.
Where a net price and VAT breakdown are displayed, the total gross price payable by the customer is shown before the order is placed.
Shipping costs are displayed separately during checkout before the customer confirms the order.
6.2 Payment Methods
We accept the payment methods displayed at checkout, which may include:
Credit card;
Apple Pay / Google Pay;
Other payment methods displayed at checkout.
Payment is processed securely via Stripe or the payment provider displayed at checkout.
Payment is due at the time of order unless expressly stated otherwise. Orders are processed only after successful payment, unless a different payment arrangement has been expressly agreed.
If payment fails or is reversed, we may suspend processing of the order or refuse the order.
7. Invoicing
Invoices are issued electronically or otherwise in accordance with applicable law.
The customer is responsible for providing accurate billing information.
For business customers, the customer is responsible for providing all necessary company and VAT details before the invoice is issued.
8. Delivery
8.1 Shipping Zones
We currently ship to:
Hungary;
Austria;
Germany.
Delivery to other countries may be available on request. Please contact us at info@infinytree.com before placing an order for delivery outside the listed countries.
8.2 Processing and Delivery Time
Order processing and handover of the product for delivery take place after successful payment.
For configured products, the processing time includes the time required to assemble, prepare, finalise and pack the ordered artificial tree composition.
Domestic deliveries within Hungary: The product is expected to be handed over for delivery within 7 business days.
Deliveries to Austria and Germany: The product is expected to be handed over for delivery within 10 business days.
The above timeframes refer to the handover of the product for delivery, not to the final delivery date. The actual delivery time may depend on the shipping service provider and the delivery address.
If order processing or handover for delivery is expected to be delayed, the Seller will inform the customer within a reasonable time.
8.3 Delivery Delays
If delivery is delayed, we will inform the customer within a reasonable time after becoming aware of the delay.
A delay does not automatically entitle the customer to compensation unless required by mandatory applicable law.
If a significant delay occurs, we will provide information about the expected new delivery timeframe and any available options.
8.4 Delivery Address
The customer is responsible for providing a complete and accurate delivery address.
If delivery fails due to incorrect, incomplete or inaccessible delivery information provided by the customer, the customer may be responsible for additional delivery, storage or return costs, unless mandatory law provides otherwise.
8.5 Large Item Delivery
Some Infinytree products are large, delicate or bulky items.
The customer is responsible for ensuring that delivery is physically possible at the delivery address, including access through doors, staircases, lifts, corridors and other relevant areas.
If delivery cannot be completed because the product cannot be brought to the delivery location due to access limitations not disclosed by the customer, the customer may be responsible for additional costs, including re-delivery, storage or return transport costs, unless mandatory law provides otherwise.
8.6 Transfer of Risk
For consumers: The risk of accidental loss or damage passes to the customer when the goods are handed over to the customer or to a person designated by the customer, other than the carrier.
For business customers: The risk passes upon handover of the goods to the shipping carrier, unless mandatory law provides otherwise.
9. Customer Obligations
The customer is responsible for:
Providing accurate order, billing and delivery information;
Paying the product price and applicable shipping costs;
Checking the selected configuration before placing the order;
Accepting delivery at the agreed or indicated delivery address;
Ensuring that the delivery location is accessible for the ordered product;
Inspecting the packaging and product upon delivery where reasonably possible;
Informing us without undue delay if the product arrives damaged, defective or materially different from the confirmed order specification.
If the customer fails to accept delivery or does not cooperate with delivery arrangements, the customer may be responsible for reasonable additional costs caused by such failure, unless mandatory law provides otherwise.
10. Right of Withdrawal — Consumers Only
10.1 General Rule
If you are a consumer within the European Union, you generally have the right to withdraw from a distance contract within 14 days without giving any reason, unless a statutory exception applies.
10.2 Exclusion for Configured Products
The right of withdrawal does not apply to non-prefabricated goods made on the basis of the consumer’s individual choice or decision, or goods clearly personalised for the consumer. This includes products falling under Section 29(1)(c) of Hungarian Government Decree 45/2014 (II. 26.).
Configured Infinytree artificial tree compositions are assembled and finalised after the order according to the customer’s selected tree colour, planter / pot and any other selected configuration options.
Therefore, where a product is ordered as a configured product and is assembled or finalised according to the customer’s selected configuration, the statutory 14-day right of withdrawal does not apply.
This exclusion applies only where the relevant product is actually ordered as a configured product and is assembled or finalised according to customer-selected parameters.
10.3 Checkout Acknowledgement for Configured Products
Before placing an order for a configured artificial tree composition, the customer must acknowledge the following statement during checkout. The checkbox must be mandatory and must not be pre-ticked:
“I acknowledge that the ordered artificial tree composition will be individually assembled and finalised after my order based on the tree colour, planter / pot and other options selected by me. I understand that such configured products are non-prefabricated and / or personalised products, and that the 14-day statutory right of withdrawal does not apply under Section 29(1)(c) of Hungarian Government Decree 45/2014 (II. 26.).”
10.4 Where Withdrawal Applies
If a product is expressly sold as a standard, non-configured product and no statutory exclusion applies, the withdrawal period expires 14 days from the day on which the customer, or a third party indicated by the customer other than the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, the customer must send a clear statement to: info@infinytree.com
The customer may use a model withdrawal form where provided, but it is not obligatory.
10.5 Effects of Withdrawal
Upon valid withdrawal, we will reimburse eligible payments received from the customer, including standard initial delivery costs, without undue delay and in any event within 14 days from the day on which we are informed of the customer’s decision to withdraw.
We may withhold reimbursement until we have received the goods back or the customer has supplied evidence of having sent them back, whichever is earliest.
Refunds are made using the same payment method used for the original transaction unless expressly agreed otherwise.
10.6 Return of Goods
If withdrawal applies, the customer must send back the goods without undue delay and in any event within 14 days of informing us of the withdrawal.
The direct cost of returning the goods is borne by the customer unless mandatory law provides otherwise.
Products should be returned in their original condition and packaging where reasonably possible.
Due to the size and delicate nature of certain products, we recommend using a professional shipping service with suitable insurance.
10.7 Diminished Value
The customer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
11. Damaged or Defective Products
We do not provide any voluntary commercial warranty or guarantee unless expressly stated for a specific product.
This does not affect mandatory statutory rights that cannot be excluded under applicable law for damaged, defective or materially non-conforming products.
If a product arrives damaged, is defective, or materially does not conform to the confirmed order specification, the customer should contact us at: info@infinytree.com
The notification should include:
The order number;
A description of the issue;
Photographs of the product and packaging, where applicable.
If the packaging is visibly damaged upon delivery, the customer should, where possible, note the damage on the carrier’s delivery document before signing.
The customer should keep the original packaging until the issue has been assessed.
We will assess the reported issue and, where required by applicable law, provide the appropriate remedy, such as repair, replacement, price reduction or refund.
Minor visual differences inherent to individually assembled artificial botanical products, including variations in trunk shape, foliage density, arrangement, texture, planter appearance or dimensions, do not constitute defects unless the product materially differs from the confirmed order specification.
Products used outdoors or contrary to our care recommendations may not be eligible for defect claims where the issue results from such use.
12. Product Use and Care
Products are designed for indoor use only unless the product page expressly states otherwise.
Permanent outdoor exposure may cause damage that is not treated as a defect where the damage results from such use.
Products are maintenance-free: no watering, sunlight or special care is required.
Keep products away from direct heat sources, open flames and prolonged direct sunlight to preserve colour and material integrity.
Products are artificial and do not release pollen.
13. Complaints
Customers may submit complaints by email to: info@infinytree.com
The complaint should include:
The customer’s name;
Order number, if available;
A clear description of the complaint;
Any supporting documents or photographs, where relevant.
We will investigate complaints and respond within the deadline required by applicable Hungarian consumer protection law.
We aim to resolve complaints directly and in good faith.
14. Consumer Dispute Resolution
Before initiating any formal dispute resolution procedure, please contact us at info@infinytree.com so that we can try to resolve your complaint directly.
Consumers may contact the competent consumer arbitration board. For Deltalivings Kft., the competent consumer arbitration board is:
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Postal address: 1253 Budapest, Pf.: 10.
Email: bekelteto.testulet@bkik.hu
Telephone: +36 (1) 488-2131
We cooperate with conciliation proceedings as required by applicable law.
The former European Commission Online Dispute Resolution (ODR) platform has been discontinued as of 20 July 2025.
15. Limitation of Liability
Our liability is limited to the extent permitted by applicable law.
We are fully liable for damages caused by intent or gross negligence.
For slight negligence, our liability is limited to foreseeable, typical damages and only in case of breach of material contractual obligations, to the extent permitted by law.
This limitation does not apply to claims based on product liability, injury to life, body or health, or mandatory statutory provisions.
Nothing in these Terms excludes or limits any rights that cannot be excluded or limited under mandatory consumer protection law.
16. Intellectual Property
All content on this website, including photographs, product descriptions, logos, designs, graphics and other materials, is the property of Infinytree, Deltalivings Kft. or its licensors and is protected by copyright and intellectual property laws.
Reproduction, distribution, modification or use without our prior written consent is prohibited.
17. Privacy and Data Protection
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Details of how we collect, use and protect personal data are set out in our Privacy Policy.
By using the website and placing an order, the customer acknowledges that personal data necessary for order processing, payment, invoicing and delivery may be processed in accordance with our Privacy Policy.
18. Changes to These Terms
We reserve the right to amend these Terms at any time.
Changes take effect upon publication on the website.
Orders already placed remain subject to the Terms in effect at the time the order was placed, unless:
The change is required by mandatory law;
The change is purely administrative and does not adversely affect the customer;
The change is more favourable to the customer.
The customer is encouraged to review the Terms before placing each order.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of Hungary, without prejudice to any mandatory consumer protection provisions of the customer’s country of habitual residence that may provide additional rights.
For consumers, disputes may be brought before the courts of the consumer’s place of residence or the competent courts under mandatory consumer protection rules.
For business customers, the exclusive place of jurisdiction is Budapest, Hungary, to the extent permitted by law.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the invalid provision, to the extent permitted by law.
21. Final Provisions
These Terms constitute the general contractual framework for purchases made through the website.
Any matters not regulated in these Terms are governed by applicable Hungarian and European Union law.
Questions? Contact us at info@infinytree.com